Complaint Process

United States Department of Education Regulation 34 CFR § 668.43(b) requires institutions of higher education authorized under Title IV of the Higher Education Act to make available to enrolled or prospective students upon request documents describing the institution's accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint.

The Catholic University of America has listed multiple alternatives for individuals who wish to submit complaints regarding the educational program at The Catholic University of America. CUA expects that any student complaint will be filed in accordance with any procedures currently in place at the institution before resolution is sought from a state agency or the University’s accreditation body. In the absence of a procedure, the complaint should be filed with the Office of the President.

Recommended Content of Complaint

In order to facilitate effective response, initial complaints should include the complainant’s full name, address, and contact information, including email and telephone number. Complaints should specify enrollment status, i.e. whether the complainant is a current, former or prospective student. The description of the complaint should include dates and college officials that were involved or have been contacted. Any supporting documentation, such as emails or other correspondence, should be included in order to help others understand the events leading to the complaint. Last, the complainant should state what, if any, remedy is sought.

Internal Process Complaint Contacts

Where to File your Complaint

For Complaints Regarding the Financial Aid Program:

Hasanna Tyus
Interim Vice President for Enrollment Management

Room M418 O'Connell Hall

The Catholic University of America

620 Michigan Ave NE

Washington, DC 20064


For Complaints Regarding Graduate Academics

Dr. J. Steven Brown

Senior Vice Provost for Academic Administration and Dean Of Graduate Studies

Room 116 McMahon Hall

The Catholic University of America

620 Michigan Ave NE

Washington, DC 20064


For Complaints Regarding Undergraduate Academics

Dr. Lynn Mayer

Vice Provost for Teaching and Dean of Undergraduate Studies 

McMahon Hall

The Catholic University of America

620 Michigan Ave. NE

Washington, DC 20064


Law School Complaint Process *(re ABA standards)

State Licensing Complaints

District of Columbia

Higher Education Licensure Commission
1050 First Street, NE 5th Floor, Washington, DC 20002

(Please use form linked online from this page)

Virginia Programs

For Engineering Management Programs Offered in Virginia:

SCHEV Student Complaints

Student Complaint Information By State and Agency (for those not listed here)

Accreditation Complaints

The Catholic University of America is accredited by the Middle States Commission on Higher Education, 3624 Market Street, Philadelphia, PA 19104. (267-284-5000) The Middle States Commission on Higher Education is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Council for Higher Education Accreditation. The Middle States region includes the District of Columbia, Delaware, Maryland, New Jersey, New York, Pennsylvania, Puerto Rico and the U.S. Virgin Islands.

Middle States Complaint Procedures